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Customer Notifications inform BNSF customers of the latest news covering BNSF services, tools, prices and facilities.
To: BNSF Intermodal Customers

Display Lot Location Tool Now Available on Public

BNSF has expanded use of the popular Display Intermodal Lot Location tool (DLL) to the public site. Beginning today, drivers, dispatchers and other audiences can find information on their units without needing a log in.

In the public DLL tool, users can enter their unit numbers and see details such as:
Destination facility
ETA date/time
Lot location
Last facility location
Chassis number
Whether units have been billed
Storage last free date/time

Users can access the tool by going to the Driver and Dispatcher Services page on and clicking in the Display Lot Location box in the upper right-hand corner. Intermodal facility and storage information can also be found on this page. Customers can also find the public DLL tool on the new mobile site by going to from nearly any smart phone Web browser.

For even more detailed information regarding units, customers can continue to access the secure DLL tool by logging in to from their desktop and choosing DLL in the Applications channel under Trace, or by logging in to the mobile

For help using the tool, please contact BNSF eBusiness Help at 888-428-2673, option 4, 1, or For questions about the details of your shipments, please contact BNSF Customer Support at 888-428-2673, option 4, 3.

If you have any questions, please send an email to