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To: BNSF Intermodal Customers and BNSF Equipment Interchange Contract Holders
11/14/2011

BNSF Intermodal 2011 Thanksgiving Operating Plan

HOLIDAY OBSERVANCE
This year, the Thanksgiving holiday will be observed on Thursday, November 24, and Friday, November 25.

TRAIN SERVICE
BNSF will continue to operate intermodal trains over the Thanksgiving holiday. However, due to lighter volumes of traffic and possible train consolidations, shipments originating on Thursday, November 24, through noon on Tuesday, November 29, may experience extended destination availabilities of approximately 24 to 48 hours.

Please contact your BNSF Intermodal Marketing or Customer Support representative if you anticipate critical service requirements over the holiday.

INTERLINE TRAFFIC
Delays may occur on interline traffic if connecting carriers have reduced operations for the holiday.

INTERMODAL FACILITY OPERATIONS
Please see the attached matrix for all hub hours during the holiday period.

SA 11-14-11_Thanksgiving Holiday - Intermodal Hub Hours.pdf

CUSTOMER SUPPORT
For interactive tracing 365 days a year, please use BNSF’s Web Tracing tool at www.bnsf.com by logging in with your user name and password and selecting Track Your Shipment. For service issues, please call 888-428-2673 and select option 4, then option 3.

Customer Support will provide normal weekend coverage. A limited staff will be available to take calls on Thanksgiving Day and on Friday, November 25.

SHIPPING INSTRUCTIONS
Shipping instructions must be submitted via EDI or by using the BNSF Shipping Instructions Web tool at www.bnsf.com. Faxed shipping instructions are not accepted. Assistance with shipping instructions at BNSF Waybill Solutions is available 24 hours a day, 365 days a year. Please call 888-428-2673 and select option 3, option 2 and option 3 for assistance.

STORAGE
The Storage department will maintain limited staffing for 24 hours on both Thursday, November 24, and Friday, November 25, and will be staffed as usual on the weekend.

Thanksgiving Day and Friday, November 25, are U.S. holidays as outlined in the “BNSF Intermodal Rules and Policies Guide” and the “BNSF Equipment Interchange Agreement.” Below are storage rules applicable to holidays.

Storage free time is the amount of time allowed for a unit to be left at a BNSF facility once customers have been notified that the unit is available for pickup or delivery. If the Thanksgiving holiday or the Friday after Thanksgiving falls during the unit free time, the holidays will not be included in the calculation of storage charges. If notification is made on Thanksgiving Day, or on Friday, November 25, the day of notification will roll to Saturday, November 26.

BNSF strongly encourages equipment pickup at facilities throughout the holiday period. Continual operations and pickups will alleviate congestion and avoid additional charges. If you have questions regarding storage, call 888-428-2673 and select option 3, option 3 and option 2.


If you have any questions, please send an email to Customer.Notifications@bnsf.com