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Customer Notifications inform BNSF customers of the latest news covering BNSF services, tools, prices and facilities.
 
To: BNSF Carload Customers
06/30/2008

REMINDER: New Options Added to BNSF’s 888 Phone Number Effective Today

To make doing business with BNSF easier, we are streamlining the way customers contact us through our 888-428-2673 phone number. To simplify the calling process, BNSF has made changes to menu choices under Option 4, “Other Customer Support Options” that include the addition of the Merchandise Carload Equipment Inquiries and Coal Desk options.

Merchandise Carload Equipment Inquiries

Effective today, Monday, June 30, 2008, the former Merchandise Carload Equipment phone number 800-234-8440 has been eliminated and consolidated into the main BNSF phone number, 888-428-2673, to simplify the calling process. The phone menu now includes options for Merchandise Carload Equipment Inquiries, OT5 Approvals and the Certified Unloader Program.

To access the new menu for Merchandise Carload Equipment Inquiries, dial 888-428-2673, option 4, option 4. (Equipment Tracing will continue to be 888-428-2673, option 1.)

Outer and Inner Loop Coal Desks

Also effective today, Monday, June 30, 2008, the former Outer Loop Coal Desk phone number 800-334-2625 has been eliminated and consolidated into the main BNSF phone number, 888-428-2673. Customers calling the Inner Loop Coal Superintendent should also use 888-428-2673 beginning June 30.

To access the new menu for the Coal Desk, dial 888-428-2673, option 4, option 2, then option 1.


Click here to access the new BNSF Phone Menu.

Updated_Menu_Tree_6_30_08.pdf

These menu changes are designed to give you a consistent calling experience. This should eliminate confusion on what number to dial and reduce customer misdirects, transfers and redials. Our goal is to provide customer-friendly prompts and scripting, resulting in easier overall transactions with BNSF.


If you have any questions, please send an email to Customer.Notifications@bnsf.com