Back Customer Notifications Home

Customer Notifications inform BNSF customers of the latest news covering BNSF services, tools, prices and facilities.
 
To: All BNSF Customers
03/16/2009

BNSF Mexico Support Update

BNSF is pleased to announce a streamlined support capability for our customers that import and export to/from Mexico. To help ensure we provide you with service in a consistent manner, please use the following options when calling and/or emailing BNSF for assistance with your Mexico shipments:

To call BNSF Mexico Support, please dial:

888-700-3075

Option 1bnsf.com Assistance (Shipping patterns, My Reports, Internet applications, EDI)
Option 2 Waybilling Issues/Diversions (Waybill problem resolution)
Option 3Border Support (Despacho Previo, Border clearance, Customs)
Option 4Customer Support (Bad orders, Tracing, No trip plan, Derailments, Operations)

To email BNSF regarding Mexico shipments, please use:

eBizHelp@bnsf.combnsf.com Assistance (Shipping patterns, My Reports, Internet applications, EDI)
RPWsolutions@bnsf.comWaybilling Issues/Diversions (Waybill problem resolution)
BorderSupport@bnsf.comBorder Support (Despacho Previo, Border clearance, Customs)
CSMexico@bnsf.comCustomer Support (Bad orders, Tracing, No trip plan, Derailments, Operations)

We appreciate your business and look forward to supporting your Mexico needs.

If you have any questions, please send an email to Customer.Notifications@bnsf.com