Back Customer Notifications Home

Customer Notifications inform BNSF customers of the latest news covering BNSF services, tools, prices and facilities.
 
To: BNSF Customers
05/02/2014

Service Update for Friday, May 2

This past week, we continued to make gains in our efforts to improve service across the network. Below are some of the key indicators that show our progress:

  • For the week ending April 29, overall on-time performance improved one percentage point when compared to the prior week* and is 28 percentage points better than our baseline in early February.
  • System velocity, which is defined as miles per day (MPD), decreased four percent to 193 MPD when compared to the prior week, but remains nine percent above our baseline week ending Feb. 7.
  • Trains holding, which is the number of trains waiting due to congestion or lack of a critical resource, has remained stable and is 44 percent better when compared to the week ending Feb. 7.
Agricultural Products:
  • Ag volumes for the week ending April 26 increased by four percent versus the prior week. This is the highest weekly volume since the week ending Oct. 13, 2012.
  • April had the highest monthly volume since October 2013.
  • Fertilizer volumes were strong for the week ending April 26, increasing 14 percent versus the prior week. This is the highest weekly total since the week ending May 17, 2013.
Coal:
  • Coal weekly loadings (seven-day average) remained constant this week, but is 19 percent better than the week ending Feb. 7.
  • Coal velocity decreased three percent when compared to the prior week.
Industrial Products:
  • On-time performance improved three percentage points when compared to the prior week.
Intermodal and Automotive:
  • On-time performance remained flat for the week, but is 16 percentage points better than the week ending Feb. 7.
We continue to be focused on consistently making improvements, adding capacity, and making process and operational improvements that will generate better velocity for our network.

We welcome your feedback and questions regarding the efforts we are taking to improve service. Thank you for your business and for choosing BNSF as your transportation service provider.

*April 16-22

If you have any questions, please send an email to Customer.Notifications@bnsf.com