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To: BNSF Carload Customers

Midwest Rail Operations Update

As predicted, Winter Storm Titan brought snow, wintry mix and ice to the Plains, Midwest and Ohio Valley; it then swept into the Northeast over the weekend and into Monday. BNSF completed preparation work to minimize the impact from this storm, as communicated in advisories late last week.

BNSF continues to modify its Transportation Service Plan (TSP) to route traffic away from congested locations, and to coordinate and re-route shipments with eastern carriers through alternate interchange gateways as conditions warrant.

As mentioned in previous updates, customers tracing their freight may notice nonstandard routings, locations and interchanges. Some traffic re-routing could lead to longer overall transit times several days longer than under normal conditions.

We recognize the continuing impact that current conditions are having on our customers and we are committed to restoring service levels as quickly as possible.

If you have questions, please contact BNSF Customer Support at 1-888-428-2673 (select option 4, then option 3).

If you have any questions, please send an email to