Back Customer Notifications Home

Customer Notifications inform BNSF customers of the latest news covering BNSF services, tools, prices and facilities.
To: All BNSF Customers

Service Update for Friday, August 8, 2014

This week, BNSF generated improvements in many key operational performance categories. Car velocity, measured in miles per day (MPD), improved across the system to 179.1 MPD from 178 MPD the prior week and 170.8 MPD in early February. Likewise, train velocity experienced a week-over-week improvement to 14.8 miles per hour, which is better than the 14.6 mph average from the prior week. Trains holding for power also showed improvement from the prior week – a 22.2 percent improvement from the week prior. We continue to see small, but steady improvements week-over-week in on-time performance with all units on our system improving 60 basis points to 66.3 percent over the prior week, and Intermodal on-time performance improving 1.7 percent. We also made good progress on our past due car orders for our agriculture customers. U.S. past dues were down 17 percent compared to the prior week and now stand at 3,369 past due orders, which is their lowest level since early January.

Mid-Year Capital Update

As we cross the mid-year point, we wanted to update you on our progress toward our 2014 capital expenditure plan. So far this year, we have hired and trained more than 3,900 employees, which represents nearly 80 percent of our goal for the year. As of last week, we were at 55 percent of our goal for new locomotives for the year. Year-to-date, we have acquired 2,100 new cars toward our plan to acquire, replace or extended leases on 5,000 new cars.

We are also making great strides on our expansion and maintenance projects. As of the end of July we are at nearly 50 percent of planned spending in both these categories.

The progress we make in each of these key areas means that we are closer to delivering on our promise to return service to match that which our customers have historically received from BNSF and are closer to matching capacity to current and future demand growth.

As always, we appreciate the opportunity to serve as your transportation service provider and welcome your feedback and questions.

If you have any questions, please send an email to