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To: BNSF Carload Customers and Connecting Carriers
11/09/2011

BNSF Carload 2011 Thanksgiving Operating Plan

HOLIDAY OBSERVANCE
This year, the Thanksgiving holiday will be observed on Thursday, November 24 and Friday, November 25.

TRAIN SERVICE
BNSF’s Carload 2011 Thanksgiving Operating Plan will remain focused on meeting customers’ expectations while matching operations to any reductions in traffic volumes.

During the Thanksgiving holiday weekend, carload and local terminal train service will operate according to normal schedules, sizing yard support to reflect specific customer holiday requirements.

BNSF may annul or consolidate some carload train symbols, including through, local and industry switch jobs, immediately following the Thanksgiving holiday weekend.

INTERLINE TRAFFIC
Delays may occur on interline traffic if connecting carriers have reduced operations for the holiday.

CUSTOMER SUPPORT
For interactive tracing 365 days a year, please use BNSF’s Web Tracing tool at www.bnsf.com by logging in with your user name and password and selecting Track Your Shipment. For service issues, please call 888-428-2673 and select option 4, then option 3.

Customer Support will provide normal weekend coverage. A limited staff will be available to take calls on Thanksgiving Day and on Friday, November 25.

SHIPPING INSTRUCTIONS
Shipping instructions must be submitted via EDI or by using the BNSF Shipping Instructions Web tool at www.bnsf.com. Faxed shipping instructions are not accepted. Assistance with shipping instructions at BNSF Waybill Solutions is available 24 hours a day, 365 days a year. Please call 888-428-2673 and select option 3, option 2 and option 3 for assistance.


If you have any questions, please send an email to Customer.Notifications@bnsf.com