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To: All BNSF Customers
08/27/2017

Tropical Storm Harvey Impacting BNSF Operations in Southeastern Texas

Heavy rain and unprecedented flooding is causing significant service disruptions in the Houston area and throughout southeastern Texas. Nearly 30 inches of rain has already fallen in some locations. Major interstates are closed and local officials are encouraging residents to stay in place.

While BNSF's Houston (Pearland) Intermodal and Automotive are both open, road conditions are preventing access to the facilities and only emergency-related travel is advised. Train loading/unloading operations are currently suspended.

Customers should expect continued delays on shipments scheduled to move through the area. BNSF operations teams are re-routing some traffic to minimize disruption as much as possible. If you have questions about your shipment(s), please contact BNSF Customer Support at 1-888-428-2673 option 4, option 3.

Our round-the-clock Command Center continues to monitor this situation and is in frequent communication with local, state and federal emergency personnel. We will continue to provide customers with further updates.


If you have any questions, please send an email to Customer.Notifications@bnsf.com