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To: All BNSF Customers

Service Update for Friday, February 13, 2015

Last week we eclipsed the one-year mark for when our operation was at its most challenged in 2014. We called that week our “baseline” week and have been tracking our performance against that week to maintain perspective about our service delivery. Compared to one year ago, we have made significant progress – in performance and adding capacity, and we expect to continue our steady improvement this year. We have added more track and sidings, grown our locomotive fleet and facilities, hired a substantial number of people, remained focused on safety and kept our railroad in top condition. A year later, we are operating with improved velocity and are working to get even better. Moving forward, we will continue to provide week-to-week updates but also the year-over-year comparison so you can track our progress.

In the past week, the operation maintained steady performance and regained velocity impacted by last week's record snowstorm in Chicago. The winter action plan procedures for the area have been removed and normal train routes have resumed.

Trains held at terminals is down to its lowest level since mid-2013. Although no major winter weather events are expected during the week ahead, frigid temperatures will continue to affect parts of our North Region - from North Dakota eastward through the Chicago area.

The labor dispute at ports in the Pacific Northwest and California continues and we are closely monitoring the situation. While we hope for a resolution soon, we will continue to actively manage both inbound and outbound shipments so as to avoid congestion and backups.

Below is a look at the key operational performance categories for the week ending February 10:

Total trains held for the week decreased to an average of 94.1, which is down nearly 11 percent from the prior week and better by more than 75 percent from a year ago. Total trains on the system was essentially unchanged from the prior week with an average of 1,699 trains on the system.

Locomotive velocity, measured in miles per day (MPD), was 259.1 compared to 262.2 MPD the prior week. Locomotive dwell was down 1.5 percent from the prior week at 19.4 hours.

Car velocity was essentially unchanged at 201.9 MPD versus 203.4 MPD recorded the prior week, but nearly 22 percent better than the average recorded this same week in 2014.

Train velocity was down nearly three percent from the prior week at 16.7 miles per hour. However, this week's reported average is more than 19 percent faster than one year ago.

Total volume was 180,750 units moved in Week 5 (ending February 7).

Terminal dwell improved by more than two percent to 25.0 hours versus 25.6 hours the prior week, and is nearly 25 percent better than average from this week in 2014.

As always, we thank you for your business and appreciate the opportunity to serve as your transportation service provider. We welcome your feedback and questions.

If you have any questions, please send an email to