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To: BNSF Carload Customers and Connecting Carriers
12/04/2015

BNSF Carload 2015 Christmas and New Year's Operating Plan

HOLIDAY OBSERVANCE
This year, BNSF will observe the Christmas holiday on Thursday, December 24, and Friday, December 25, and the New Year's holiday on Thursday, December 31, and Friday, January 1.

TRAIN SERVICE
BNSF's Carload 2015 Christmas and New Year's operating plan will remain focused on meeting customers' expectations while matching operations to any reductions in traffic volumes.

During the holiday period, carload and local terminal train service will operate according to normal schedules, with yard support sized to reflect specific customer holiday requirements.

BNSF may annul or consolidate some carload train symbols, including through, local and industry switch jobs, immediately following the holiday period.

INTERLINE TRAFFIC
Delays may occur on connecting railroads if carriers have reduced operations for the holiday.

CUSTOMER SUPPORT
For interactive tracing 365 days a year, please use BNSF's Web Tracing tool by logging in with your user name and password and selecting Track Your Shipment. For service issues, please call 888-428-2673 and select option 4, then option 3.

Customer Support will maintain a limited staff on Christmas Eve and New Year's Eve until 6 p.m. Normal coverage will resume at 6 a.m. on the Saturday following each holiday.

SHIPPING INSTRUCTIONS
Shipping instructions must be submitted via EDI or by using the BNSF Shipping Instructions Web tool. Faxed shipping instructions are not accepted. Assistance with shipping instructions at BNSF Waybill Solutions is available 24 hours a day, 365 days a year. Please call 888-428-2673 and select option 3, option 2 and option 3 for assistance.

Your business is important to us. Thank you again for choosing BNSF Railway as your transportation provider.


If you have any questions, please send an email to Customer.Notifications@bnsf.com