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Customer Notifications inform BNSF customers of the latest news covering BNSF services, tools, prices and facilities.
To: BNSF Carload Customers

BNSF Carload 2016 Thanksgiving Operating Plan

This year, BNSF will observe the Thanksgiving holiday on Thursday, November 24 and Friday, November 25. BNSF’s Carload 2016 Thanksgiving operating plan will remain focused on meeting customers’ expectations while matching operations to any reductions in traffic volumes.

During the Thanksgiving holiday weekend, carload and local terminal train service will operate according to normal schedules, with yard support sized to reflect specific customer holiday requirements.

BNSF may annul or consolidate some carload train symbols, including through, local and industry switch jobs, immediately following the Thanksgiving holiday weekend.

Delays may occur on interline traffic if connecting carriers have reduced operations for the holiday.

For interactive tracking 365 days a year, please use BNSF’s Tracking tool by logging in with your user name and password and selecting Track Your Shipment. For service issues, please call 888-428-2673 and select option 4, then option 3.

A limited staff will be available on Thanksgiving Day and Friday, November 25. Customer Support will resume standard weekend coverage Saturday, November 26.

Your business is important to us. Thank you again for choosing BNSF Railway as your transportation provider.

If you have any questions, please send an email to