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To: All Impacted Customers

Polar Vortex and Winter Weather in the Central and North Regions

BNSF service is being impacted by extreme cold and winter weather conditions across the Central and Northern Regions, which includes Illinois, Kansas, Missouri, Minnesota, Montana, North and South Dakota. The extreme cold, ice, and snow drifts are resulting in slow operating conditions. This weather event is also affecting other carriers in Chicago, St. Louis and other interchange locations.

Customers may experience delays over the next 24-72 hours. If you need additional information, please contact BNSF Customer Support at 1-888-428-2673 option 4, option 3.

If you have any questions, please send an email to