Back Customer Notifications Home

Customer Notifications inform BNSF customers of the latest news covering BNSF services, tools, prices and facilities.
To: All Impacted Customers

Final Report: Derailment near West Alton, Missouri

As stated in the Service Advisory issued May 16, 2011, coal train C ETMMHK0 37 derailed near West Alton, Missouri. This location is approximately 20 miles north of St. Louis, Missouri.

The main track returned to service at 3:00 p.m. CDT on Monday, May 16, 2011. Customers may experience delays of 24-36 hours on shipments moving through this corridor.

Updated shipment information is always available through the Rail Central tool in the secure If you have any questions, please contact BNSF Customer Support at 1-888-428- 2673, option 4, option 3.

If you have any questions, please send an email to