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To: BNSF Carload Customers

BNSF Carload 2016 Christmas and New Year’s Operating Plan

This year, BNSF will observe the Christmas holiday on Saturday, December 24 and Sunday, December 25, and the New Year’s holiday on Saturday, December 31 and Sunday, January 1. BNSF’s Carload 2016 Christmas and New Year’s operating plan will remain focused on meeting customers’ expectations while matching operations to any reductions in traffic volumes.

During the holiday period, carload and local terminal train service will operate according to normal schedules, with yard support sized to reflect specific customer holiday requirements.

BNSF may annul or consolidate some carload train symbols, including through, local and industry switch jobs, immediately following the holiday period.

Delays may occur on interline traffic if connecting carriers have reduced operations for the holiday.

For interactive tracking 365 days a year, please use BNSF’s Tracking tool by logging in with your user name and password and selecting Track Your Shipment. For service issues, please call 888-428-2673 and select option 4, then option 3.

Customer Support will maintain a limited staff on Christmas Eve and New Year's Eve until 6 p.m. Standard coverage will resume at 6 a.m. on the Monday following each holiday.

Your business is important to us. Thank you again for choosing BNSF Railway as your transportation provider.

If you have any questions, please send an email to