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To: BNSF Carload Customers
11/02/2017

BNSF Carload 2017 Thanksgiving Operating Plan

TRAIN SERVICE
This year, BNSF will observe the Thanksgiving holiday on Thursday, November 23 and Friday, November 24. BNSF’s Carload 2017 Thanksgiving operating plan will remain focused on meeting customers’ expectations while matching operations to any reductions in traffic volumes.

Train service will not be curtailed due to the Thanksgiving holiday; however, BNSF plans to minimize the number of yard, local and road-switch assignments at terminals on Thursday, November 23 if specifically advised by customers that service will not be needed. Connecting carriers who have reduced operations for the holiday may cause delays on interline traffic.

CUSTOMER SUPPORT
For interactive tracking 365 days a year, please use BNSF’s Tracking tool by logging in with your user name and password and selecting Track Your Shipment. For service issues, please call 888-428-2673 and select option 4, then option 3.

Customer Support will provide normal coverage on the days around the holiday and will maintain a limited staff on Thanksgiving Day and Friday, November 24.

Your business is important to us. Thank you again for choosing BNSF Railway as your transportation provider.


If you have any questions, please send an email to Customer.Notifications@bnsf.com