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Customer Notifications inform BNSF customers of the latest news covering BNSF services, tools, prices and facilities.
To: BNSF Customers

Effective July 10, 2006 - Just One Number to Call

You asked – we listened.

To make doing business with BNSF easier, we are streamlining the way customers contact us. Several toll free numbers are being consolidated to simplify the calling process.

The improved 888-428-2673 menu is being redesigned to accommodate many new features. This number will include options for Equipment Tracing (voice secured or dispatch and driver support), Ordering and Releasing of Railcars (voice secured), Shipping Instructions or Invoices (billing), and other Customer Support options.

The new menu has been extensively design-tested and streamlined to give you a consistent calling experience. This should eliminate confusion on what number to dial; reducing customer misdirects, transfers and redials. Our goal is to provide customer-friendly prompts and scripting, resulting in easier overall transactions with BNSF.

Please go to the following link to access the new menu: BNSF Railway Phone Menu

      Numbers Being Eliminated
      New Number
If you have questions on the new menu, please contact either Chris Ayers at 817-593-1016 or Jana Sparkman at 817-593-1015.

If you have any questions, please send an email to