Back Customer Notifications Home

Customer Notifications inform BNSF customers of the latest news covering BNSF services, tools, prices and facilities.
To: BNSF Automotive Customers

Redesigned Automotive Rules and Policies Guide Simplified and Streamlined

Based on your feedback, BNSF has redesigned the Automotive Rules and Policies Guide (AR&PG), effective January 20, 2009, to make doing business with BNSF easier. This redesign represents the first major revision to the AR&PG in more than two years, and features a new layout and organization designed to help simplify the shipping process for our automotive customers.

The AR&PG has been improved as noted below:

  • Simplified – Information has been reorganized to help customers find the most important items. Critical or commonly-used items have been moved to the front, while exceptions and less common activities have been moved to the back. Shipper and BNSF roles and responsibilities are clearer.
  • More Environmentally Friendly – Unlike prior versions, the sole distribution method for this edition will be the BNSF Web site. In an effort to minimize waste and conserve energy, we will no longer be printing or distributing paper versions of the BNSF Automotive Rules and Policies Guide.

    This AR&PG replaces the previous version. To review the new version of the AR&PG, visit and look under Markets, Automotive, References, then Rules and Policies Guide, or click here.

    Highlights of some key changes to rules and policies are listed below:
  • Reordered chapters and items – Consolidated some items and eliminated redundancy
  • Simplified some charges

    Please see other minor changes throughout the AR&PG.

    If you have questions, please contact your BNSF Automotive Sales Representative at 888-428-2673.

  • If you have any questions, please send an email to