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Customer Notifications inform BNSF customers of the latest news covering BNSF services, tools, prices and facilities.
 
To: BNSF Automotive Customers
11/02/2017

BNSF Automotive 2017 Thanksgiving Operating Plan

TRAIN SERVICE
This year, BNSF will observe the Thanksgiving holiday on Thursday, November 23 and Friday, November 24. BNSF will operate automotive trains over the Thanksgiving holiday and our automotive facilities will remain fully-staffed and open for haulaway 24/7. Connecting carriers who have reduced operations for the holiday may cause delays on interline traffic. Due to lighter traffic volumes and possible train consolidations, shipments from Wednesday, November 22 through Monday, November 27 may experience delays of up to 48 hours.

CUSTOMER SUPPORT
For interactive tracking 365 days a year, please use BNSF’s Tracking tool by logging in with your user name and password and selecting Track Your Shipment. For service issues, please call 888-428-2673 and select option 4, then option 3.

A limited Customer Support staff will be available on Thanksgiving Day and Friday, November 24. Standard weekend coverage will resume on Saturday, November 25.

Your business is important to us. Thank you again for choosing BNSF Railway as your transportation provider.


If you have any questions, please send an email to Customer.Notifications@bnsf.com