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To: BNSF Intermodal Customers and BNSF Equipment Interchange Contract Holders
12/10/2010

BNSF Intermodal 2010 Christmas and New Year’s Operating Plan

HOLIDAY OBSERVANCE
This year, the Christmas and New Year’s holidays fall on Friday, December 24, Saturday, December 25, Friday, December 31, 2010 and Saturday, January 1, 2011.

TRAIN SERVICE
Due to lighter volumes of traffic and possible train consolidations, shipments originating on Friday, December 24, through Monday, January 3, may experience extended destination availabilities of approximately 24 to 48 hours.

Please contact your BNSF Intermodal Marketing or Customer Support Representative if you anticipate critical service requirements over the holiday.

INTERLINE TRAFFIC
Delays may occur on interline traffic if connecting carriers have reduced operations for the holidays.

INTERMODAL FACILITY OPERATIONS
Please see the attached matrix for all hub hours during the holiday period.

SA 12-13-10 Christmas-New Year IML Hub Hours.pdf

CUSTOMER SUPPORT
For interactive tracing, 365 days per year, please use BNSF’s Web Tracing at www.bnsf.com by logging in with your username and password, then selecting the “Unit Trace” section. For service issues, please call 1-888-428-2673, options 4, 3.

Customer Support will maintain a limited staff on Christmas Eve and News Year’s Eve until 6:00 p.m. Normal coverage will resume at 6:00 a.m. on the Sunday following each holiday.

SHIPPING INSTRUCTIONS
Shipping instructions must be submitted via EDI or by using the BNSF Shipping Instructions web tool at www.bnsf.com. Faxed shipping instructions are NOT accepted. A limited staff at the BNSF Revenue and Pre-Rate Waybilling Center will be available during the holiday for assistance with customer shipping instructions. Please call 1-888-428-2673, options 3, 2, 3, for assistance.

STORAGE
The Storage Department will maintain limited staffing for 24 hours on Christmas Eve, Christmas Day, New Year’s Eve and New Year’s Day.

Christmas Eve, Christmas Day, New Year’s Eve and New Year’s Day are U.S. holidays as outlined in the BNSF Intermodal Rules and Policies Guide and the BNSF Equipment Interchange Agreement. Below are storage rules applicable to holidays.

Storage free time is the amount of time allowed for a unit to be left at a BNSF facility once notification has been given that the unit is available for pickup or delivery. If the holidays fall during the unit free time, they will not be included in the calculation of storage charges. If notification is made on either Christmas Eve or Christmas Day, the day of notification will roll to Monday, December 27. If notification is made on either New Year’s Eve or New Year’s Day, the day of notification will roll to Monday, January 3.

BNSF strongly encourages equipment pickup at facilities throughout the holiday period. Continual operations and pickups will alleviate congestion and avoid additional charges. If you have questions regarding storage, call our toll-free number, 1-888-428-2673, options 3, 3, 2.


If you have any questions, please send an email to Customer.Notifications@bnsf.com