Back Customer Notifications Home

Customer Notifications inform BNSF customers of the latest news covering BNSF services, tools, prices and facilities.
To: All BNSF Customers

Flood Update - A message to BNSF customers about the effects of Midwest flooding on BNSF

To our valued customers:

All of BNSF’s crossings of the Mississippi River are now open, as crews completed work late yesterday to re-open trackage just east of Burlington, Iowa. Trains between Chicago and Denver immediately began operating via our main line across southern Iowa, and the last of the trains detoured around the Burlington area are completing their runs today.

As those trains return to their regular routes, train flows on our Chicago-Kansas City main lines – one via Fort Madison, Iowa, the other via Quincy, Ill. – are returning to normal. We continue to work through the backlog of east-west shipments that developed during the flooding, but we expect to make good headway on that process during the upcoming holiday weekend.

Trackage along the west bank of the Mississippi between Burlington and Quincy and between Quincy and St. Louis, and between St. Louis and Memphis, remains out of service. The river is dropping north of St. Louis, and is expected to crest south of St. Louis over this coming weekend. As work is completed on the main lines that cross the Mississippi, crews are poised to begin work on the west-bank lines as soon as the waters recede.

Although the flooding and the resulting re-routes continue to affect the overall velocity of our network, we expect velocity to improve in coming days as trains are able to resume normal speeds over their normal routes as rebuilt track structure settles into place.

We appreciate your patience, and your many words of thanks for the extraordinary efforts our people have made to restore flood-damaged track to service. And as always, we appreciate your business. Please contact your BNSF representative if you have questions.

John Lanigan
Executive Vice President and Chief Marketing Officer

If you have any questions, please send an email to