Back Customer Notifications Home

Customer Notifications inform BNSF customers of the latest news covering BNSF services, tools, prices and facilities.
 
To: BNSF Automotive Customers
11/06/2015

BNSF Automotive 2015 Thanksgiving Operating Plan

HOLIDAY OBSERVANCE
This year, BNSF will observe the Thanksgiving holiday on Thursday, November 26, and Friday, November 27.

TRAIN SERVICE
The number of trains operating on BNSF track is typically lower over the Thanksgiving holiday due to reduced freight volume. BNSF's Automotive 2015 operating plan for the Thanksgiving holiday will adjust operations to account for this potential reduction in traffic while remaining focused on meeting customers’ expectations.

Due to lighter volumes and possible train consolidations, we anticipate that outbound and inbound shipments on Tuesday, November 24, through Monday, November 30, may experience extended destination availabilities of up to 48 hours.

INTERLINE TRAFFIC
Delays may occur on interline traffic if connecting carriers have reduced operations for the holiday.

AUTOMOTIVE FACILITY OPERATIONS
All automotive facilities will observe normal working hours on the days preceding and following Thursday, November 26. Loading and unloading on Thanksgiving Day will be performed as required.

CUSTOMER SUPPORT
For interactive tracing 365 days a year, please use BNSF’s Web Tracing tool by logging in with your user name and password and selecting Track Your Shipment. For service issues, please call 888-428-2673 and select option 4, then option 3.

Customer Support will provide normal weekend coverage and maintain a limited staff on Thanksgiving Day and Friday, November 27.

SHIPPING INSTRUCTIONS
Shipping instructions must be submitted via EDI or by using the BNSF Shipping Instructions Web tool. Faxed shipping instructions are not accepted. Assistance with shipping instructions at BNSF Waybill Solutions is available 24 hours a day, 365 days a year. Please call 888-428-2673 and select option 3, option 2 and option 3 for assistance.

Your business is important to us. Thank you again for choosing BNSF Railway as your transportation provider.


If you have any questions, please send an email to Customer.Notifications@bnsf.com