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To: All Impacted Customers

Update Report: Preparation for Tropical Storm Isaac Landfall

As reported in a Service Advisory issued on August 27, 2012, The BNSF New Orleans, Louisiana Intermodal Hub Facility was temporarily closed at 3:00 PM CST August 27, 2012.

The New Orleans Hub will be reopened from 8:00 AM CST to 12:00 PM CST September 01, 2012. Consistent with normal business hours, the hub will be closed on Sunday September 02 and remain closed through Monday September 03, 2012 in observance of the Labor Day holiday. Normal business hours will resume for the New Orleans Intermodal Hub Facility on Tuesday September 4th, 2012.

Storage fees applied to units in need of pickup will be waived for the dates between Monday August 27 and Tuesday September 4, 2012.

Updated shipment information is available through the secure Rail Central web tool at
If you need additional information, please contact BNSF Customer Support at 1-888-428-2673 option 4, option 3.

If you have any questions, please send an email to