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To: BNSF Automotive Customers
05/14/2009

BNSF Automotive 2009 Memorial Day Operating Plan

HOLIDAY OBSERVANCE
This year, the Memorial Day holiday falls on Monday, May 25.

TRAIN SERVICE
BNSF will continue to operate automotive trains over the Memorial Day holiday. Shipments originating or arriving destination on Sunday, May 24, through Tuesday, May 26, may experience extended destination availabilities of up to 48 hours.

INTERLINE TRAFFIC
Delays may occur on interline traffic if connecting carriers have reduced operations for the holiday.

AUTOMOTIVE FACILITY OPERATIONS
All automotive facilities will be open during the holiday.

CUSTOMER SUPPORT AND SHIPMENT TRACING
For interactive tracing 365 days per year, please use BNSF's Web Tracing at www.bnsf.com by logging in with your user name and password, then selecting the “Equipment Tracing” section. For service issues, please call 1-888-428-2673, option 4, then option 3.

Customer Support will provide normal weekend coverage and will maintain a limited staff on Monday, May 25.

SHIPPING INSTRUCTIONS
Shipping instructions must be submitted via EDI or by using the BNSF Shipping Instructions web tool at www.bnsf.com. Faxed shipping instructions are not accepted. Assistance with shipping instructions at the BNSF Revenue and Pre-Rate Waybilling Center is available 24 hours per day, 365 days per year. Please call 1-888-428-2673, option 3, 2, 3, for assistance.


If you have any questions, please send an email to Customer.Notifications@bnsf.com