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Customer Notifications inform BNSF customers of the latest news covering BNSF services, tools, prices and facilities.
To: BNSF Intermodal and Automotive Customers

Update Report: Hurricane Ike

New Orleans Intermodal Update:

As an update to the September 15, 2008 service advisory regarding Hurricane Ike, the New Orleans Intermodal facility is open and operating during their normal business hours.

Houston (Pearland) Intermodal Update:

As of today, Tuesday, September 16, 2008, the BNSF Houston Intermodal and Automotive facility are open; however they will be operating with limited hours from 7:00 am to 7:00 p.m. CT. While these facilities are open, please expect reduced train service while operating conditions begin to improve.

In order to assist with recovery efforts, BNSF is providing storage relief from Thursday, September 11, 2008, through Sunday, September 21, 2008, for units at our Pearland (Houston) Intermodal Facility. Fluidity of traffic in the region is key, we ask your assistance in out-gating units at this facility as quickly as physically possible.

We will continue to evaluate the situation as the week progresses and determine if a further storage extension is necessary . If you have any questions regarding storage, please contact the BNSF Storage Department at 1-888-428-2673, options 3, 3, 2.

Barbours Cut Intermodal Update:

BNSF’s Barbour’s Cut Intermodal facility remains closed until access to the facility is received.

Overall, customers can expect delays on traffic moving through the Houston area. Thank you for your patience as we continue to work to resume normal operations.

If you have questions regarding this information, please contact BNSF Customer Support at 1-888-428-2673, option 4, option 3.

If you have any questions, please send an email to