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To: BNSF Direct Customers
05/18/2007

BNSF 2007 Memorial Day Direct Operating Plan

HOLIDAY OBSERVANCE
This year the Memorial Day holiday falls on Monday, May 28.

TRAIN SERVICE
Intermodal trains as identified on the attached Memorial Day schedules will continue to operate over the holiday weekend. Look for the words “Holiday Impact” to see the effects of the holiday on BNSF train service. “Holiday Impact” indicates that a particular cut-off will not be available for the day indicated. Please note the anticipated impact to the schedules has been identified; however, additional adjustments to the attached plan may occur depending on volume levels.
SA 05-17_Memorial Day-LTL hours.pdf

INTERLINE TRAFFIC
Delays may occur on interline traffic if connecting carriers have reduced operations for the holiday.

INTERMODAL FACILITY OPERATIONS
Please see the attached matrix for all hub hours during the holiday period.
SA 05-17_Memorial Day-IML Hub Hours.pdf

CUSTOMER SUPPORT AND SHIPMENT TRACING
Customer Support will provide normal weekend coverage. We will have a limited staff on hand to take calls on Monday, May 28. For assistance, please call 1-888-428-2673.

For interactive tracing 365 days per year, please call 1-888-428-2673, option 1, or try BNSF's Web Tracing by going to www.bnsf.com, logging in with your user name and password, and selecting the “Trace” section.

SHIPPING INSTRUCTIONS
BNSF Revenue Pre-Rate and Waybilling Center will maintain a limited staff on Monday, May 28. If additional assistance with shipping instructions is needed, please call 1-888-428-2673, option 3-2.

Please arrange for pickup of loads at the ramps as soon as possible after the holiday to avoid congestion.

STORAGE AND DETENTION
The Storage and Detention Department will maintain limited staffing for 24 hours on Monday, May 28, and will be staffed as usual on the weekend.

Memorial Day is a U.S. holiday as outlined in the BNSF Intermodal Rules and Policies Guide and the BNSF Equipment Interchange Agreement. Below are storage and detention rules applicable to holidays.

Storage free time is the amount of time allowed for a vehicle to be left at a BNSF facility once notification has been given that the vehicle is available for pickup or delivery. If the Memorial Day holiday falls during the vehicle free time, the holiday will not be included in the calculation of storage charges. If notification is made on Memorial Day, the day of notification will roll to Tuesday, May 29.

Detention free time is the amount of time allowed for a vehicle to remain at origin or destination for loading or unloading. The Memorial Day holiday is not considered to be a free day once the vehicle has been removed from a BNSF facility.

Please arrange for pickup of loads at the ramps as soon as possible after the holiday to avoid congestion and additional charges. If you have questions regarding storage, call our toll-free number, 1-888-428-2673, options 3-3-2.


If you have any questions, please send an email to Customer.Notifications@bnsf.com