Back Customer Notifications Home

Customer Notifications inform BNSF customers of the latest news covering BNSF services, tools, prices and facilities.
To: All Impacted Customers

Report: Extreme Cold and Winter Weather

BNSF is experiencing impacts due to a winter storm moving across the northern portion of our network. Snow, sleet, and freezing rain in Washington, Montana, and Northern Oregon. We have had as much as 12 inches of snow in some areas and are continuing to operate trains.

Customers may experience delays through these regions over the next 24 - 36 hours. As information becomes available we will provide further communications.

Updated shipment information is always available through the Rail Central tool in the secure

If you need additional information, please contact BNSF Customer Support at 888-428-2673 option 4, option 3.

If you have any questions, please send an email to