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To: BNSF Automotive Customers
08/21/2009

BNSF Automotive 2009 Labor Day Holiday Operating Plan

HOLIDAY OBSERVANCE
This year, the Labor Day holiday will be observed on Monday, September 7.

TRAIN SERVICE
BNSF will continue to operate automotive trains over the Labor Day holiday. Shipments originating or terminating Saturday, September 5, through Tuesday, September 8, may experience extended availabilities of up to 24 hours.

INTERLINE TRAFFIC
Delays may occur on interline traffic if connecting carriers have reduced operations for the holiday.

AUTOMOTIVE FACILITY OPERATIONS
Please see the attached matrix for facility hours during the holiday period.
SA 08-21-09_Labor Day Holiday Plan - Auto Hub Hours.pdf

All automotive facilities will observe normal working hours. Loading and unloading on Labor Day will be performed as required. Please contact your BNSF Automotive Marketing or Customer Support Representative if you anticipate service requirements over the holiday.

CUSTOMER SUPPORT AND SHIPMENT TRACING
For interactive tracing 365 days per year, please use BNSF's Web Tracing at www.bnsf.com by logging in with your user name and password, then selecting the “Equipment Tracing” section. For service issues, please call 1-888-428-2673, option 4, then option 3.

Customer Support will provide normal weekend coverage. We will have a limited staff available to take calls on Monday, September 7.

SHIPPING INSTRUCTIONS
Shipping instructions must be submitted via EDI or by using the BNSF Shipping Instructions web tool at www.bnsf.com. Faxed shipping instructions are not accepted. Assistance with shipping instructions at the BNSF Revenue and Pre-Rate Waybilling Center is available 24 hours per day, 365 days per year. Please call 1-888-428-2673, option 3, 2, 3, for assistance.


If you have any questions, please send an email to Customer.Notifications@bnsf.com