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Customer Notifications inform BNSF customers of the latest news covering BNSF services, tools, prices and facilities.
To: All BNSF Customers

Update Report: Extreme Cold and Winter Weather

As mentioned in a Service Advisory on January 31, 2011, BNSF service has been adversely impacted by extreme cold and winter weather conditions across the network system. The weather forecasts are predicting these inclement weather conditions will continue through Thursday morning.

Customers may experience additional delays of 24 - 48 hours on shipments in impacted areas. Updated shipment information is always available through the Rail Central tool in the secure

If you need additional information, please contact BNSF Customer Support at 888-428-2673 option 4, option 3.

If you have any questions, please send an email to