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To: BNSF Automotive Customers
12/05/2017

BNSF Automotive 2017-2018 Christmas and New Year’s Operating Plan

TRAIN SERVICE
This year, BNSF will observe the Christmas holiday on Sunday, December 24, and Monday, December 25, and the New Year’s holiday on Sunday, December 31, and Monday, January 1, 2018.

The number of trains operating on BNSF track is typically lower over the Christmas and New Year's holidays due to reduced freight volume. BNSF's Automotive 2017-2018 operating plan for the Christmas and New Year's holidays will adjust operations to account for this potential reduction in traffic and possible train consolidations. Connecting carriers who have reduced operations for the holiday may cause delays on interline traffic. As a result,
shipments from Saturday, December 23, through Saturday, January 6, may experience delays of up to 48 hours.

AUTOMOTIVE FACILITY OPERATIONS
On Christmas Day and New Year's Day, there will be no loading or unloading of railcars. Gate activities will vary by facility. Please see the attached matrix for all facility hours during the holiday period.

SA 12-04-17 Christmas-New Year Auto Hub Hours.pdfSA 12-04-17 Christmas-New Year Auto Hub Hours.pdf

CUSTOMER SUPPORT
For interactive tracking 365 days a year, please use
BNSF’s Tracking tool by logging in with your user name and password and selecting Track Your Shipment. For service issues, please call 888-428-2673 and select option 4, then option 3.

Customer Support will maintain a limited staff on Christmas Eve and New Year's Eve until 6 p.m. Standard coverage will resume at 6 a.m. on the Tuesday following each holiday.

Your business is important to us. Thank you again for choosing BNSF Railway as your transportation provider.


If you have any questions, please send an email to Customer.Notifications@bnsf.com