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To: BNSF Direct Customers
05/21/2008

BNSF Direct 2008 Memorial Day Operating Plan

HOLIDAY OBSERVANCE
This year, the Memorial Day holiday falls on Monday, May 26.

TRAIN SERVICE
Intermodal trains as identified on the attached Memorial Day schedules will continue to operate over the holiday weekend.

SA 05-21-08_Memorial Day Holiday Plan - Direct Schedule.pdf

Look for the words “Holiday Impact” to see the effects of the holiday on BNSF train service. “Holiday Impact” indicates that a particular cut-off will not be available for the day indicated. Please note the anticipated impact to the schedules has been identified; however, additional adjustments to the attached plan may occur.

INTERLINE TRAFFIC
Delays may occur on interline traffic if connecting carriers have reduced operations for the holiday.

INTERMODAL FACILITY OPERATIONS
Please see the attached matrix for all hub hours during the holiday period.

SA 05-12-08_Memorial Day-IMDL Hub Hours.pdf

CUSTOMER SUPPORT AND SHIPMENT TRACING
Customer Support will provide normal weekend coverage. We will have a limited staff on hand to take calls on Monday, May 26. For assistance, please call 1-888-428-2673.

For interactive tracing 365 days per year, please call 1-888-428-2673 or try BNSF's Web Tracing by going to www.bnsf.com, logging in with your user name and password, and selecting the “Trace” section.

STORAGE
The Storage Department will maintain limited staffing for 24 hours on Monday, May 26, and will be staffed as usual on the weekend.

Memorial Day is a U.S. holiday as outlined in the BNSF Intermodal Rules and Policies Guide and the BNSF Equipment Interchange Agreement. Below are storage rules applicable to holidays.

Storage free time is the amount of time allowed for a vehicle to be left at a BNSF facility once notification has been given that the vehicle is available for pickup or delivery. If the Memorial Day holiday falls during the vehicle free time, the holiday will not be included in the calculation of storage charges. If notification is made on Memorial Day, the day of notification will roll to Tuesday, May 27.

Please arrange for pickup of loads at the ramps as soon as possible after the holiday to avoid congestion and additional charges. If you have questions regarding storage, call our toll-free number, 1-888-428-2673.


If you have any questions, please send an email to Customer.Notifications@bnsf.com