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To: BNSF Direct Customers
11/12/2007

BNSF 2007 Thanksgiving Direct Operating Plan

HOLIDAY OBSERVANCE
This year, the Thanksgiving Holiday will be observed on Thursday, November 22, and Friday, November 23.

TRAIN SERVICE
Intermodal trains as identified on the attached Thanksgiving schedules will continue to operate over the holiday.

SA 11-12_Thanksgiving Holiday Plan - Direct schedules.pdf

Look for the words "Holiday Impact" to see the effects of the holiday on BNSF train service. "Holiday Impact" indicates that a particular cut-off will not be available for the day indicated. Please note the anticipated impact to the schedules has been identified; however, additional adjustments to the attached plan may occur depending on volume levels.

INTERLINE TRAFFIC
Delays may occur on interline traffic if connecting carriers have reduced operations for the holiday.

INTERMODAL FACILITY OPERATIONS
Please see the attached matrix for all hub hours during the holiday period.

SA 11-07_Thanksgiving Holiday - Intermodal Hub Hours.xls

CUSTOMER SUPPORT AND SHIPMENT TRACING
A limited Customer Support staff will be available to take calls on Thursday, November 22, and Friday, November 23. For assistance, please call 1-888-428-2673.

For interactive tracing 365 days per year, please call 1-888-428-2673 or try BNSF's Web Tracing by going to www.bnsf.com, logging in with your user name and password, and selecting the “Trace” section.

    STORAGE AND DETENTION
    The Storage and Detention Department will maintain limited staffing for 24 hours on Thursday, November 22, and Friday, November 23, and will be staffed as usual during the weekend.

    Thanksgiving is a U.S. holiday as outlined in the BNSF Intermodal Rules and Policies Guide and the BNSF Equipment Interchange Agreement. Below are storage and detention rules applicable to holidays.

    Storage free time is the amount of time allowed for a vehicle to be left at a BNSF facility once notification has been given that the vehicle is available for pickup or delivery. If the Thanksgiving Holiday falls during the vehicle free time, the holiday will not be included in the calculation of storage charges. If notification is made on Thanksgiving Day or Friday, November 23, the day of notification will roll to Saturday, November 24.

    Detention free time is the amount of time allowed for a vehicle to remain at origin or destination for loading or unloading. The Thanksgiving Holidays are not considered to be free days once the vehicle has been removed from a BNSF facility.

    Please arrange for pickup of loads at the ramps as soon as possible to avoid congestion and additional charges. If you have questions regarding storage, call our toll-free number, 1-888-428-2673.

    If you have any questions, please send an email to Customer.Notifications@bnsf.com