Back Customer Notifications Home

Customer Notifications inform BNSF customers of the latest news covering BNSF services, tools, prices and facilities.
 
To: BNSF Intermodal Customers and BNSF Equipment Interchange Contract Holders
06/22/2007

BNSF 2007 Independence Day Intermodal Operating Plan

HOLIDAY OBSERVANCE
This year, the Independence Day holiday will be observed on Wednesday, July 4. Below is a summary of the planned operational changes and other helpful information applicable to the upcoming Independence Day holiday.

TRAIN SERVICE
BNSF will continue to operate Intermodal trains over the Independence Day holiday. However, due to lighter volumes of traffic and possible train consolidations, shipments originating on Sunday, July 1, through noon on Thursday, July 5, may experience extended destination availabilities of between 24 and 48 hours.

Please contact your BNSF Intermodal Marketing or Customer Support Representative if you anticipate critical service requirements over the holiday.

INTERLINE TRAFFIC
Delays may occur on interline traffic if connecting carriers have reduced operations for the holiday.

INTERMODAL FACILITY OPERATIONS
Please see the attached matrix for all hub hours during the holiday period.

SA 06-22_4th of July Holiday - Intermodal Hub Hours.xls

CUSTOMER SUPPORT AND SHIPMENT TRACING
A limited Customer Support staff will be available to take calls on Wednesday, July 4. For assistance, please call 1-888-428-2673.

For interactive tracing 365 days per year, please call 1-888-428-2673, or try BNSF's Web Tracing by going to www.bnsf.com, logging in with your user name and password, and selecting the “Trace” section.

INTERMODAL EQUIPMENT ORDERING (IEO) SYSTEM
Reservations for rail-controlled equipment may be placed online seven days per week by going to www.bnsf.com, and registering for the intermodal equipment ordering system. If you have questions regarding equipment orders or the reservation process, please call 1-888-428-2673.

SHIPPING INSTRUCTIONS
BNSF Revenue Pre-Rate and Waybilling Center will maintain a limited staff on Independence Day. If additional assistance with shipping instructions is needed, please call 1-888-428-2673.

STORAGE AND DETENTION
The Storage and Detention Department will maintain limited staffing for 24 hours on Wednesday, July 4, and will be staffed as usual during the week.

Independence Day is a U.S. holiday as outlined in the BNSF Intermodal Rules and Policies Guide and the BNSF Equipment Interchange Agreement. Below are storage and detention rules applicable to holidays.

Storage free time is the amount of time allowed for a vehicle to be left at a BNSF facility once notification has been given that the vehicle is available for pickup or delivery. If the Independence Day holiday falls during the vehicle free time, the holiday will not be included in the calculation of storage charges. If notification is made on the Independence Day holiday on Wednesday, July 4, the day of notification will roll to Thursday, July 5.

Detention free time is the amount of time allowed for a vehicle to remain at origin or destination for loading or unloading. The Independence Day holiday is not considered to be a free day once the vehicle has been removed from a BNSF facility.

NACS charges will be handled as outlined in the "Equipment Charges" section of the NACS Equipment Rules.

Please arrange for pickup of loads at the ramps as soon as possible to avoid congestion and additional charges. If you have questions regarding storage, call our toll-free number, 1-888-428-2673.


If you have any questions, please send an email to Customer.Notifications@bnsf.com