Back Customer Notifications Home

Customer Notifications inform BNSF customers of the latest news covering BNSF services, tools, prices and facilities.
To: All Impacted Customers

Update Report: Washout near Savanna, Illinois

As mentioned in a Service Advisory on July 26, 2010, BNSF reported a track washout near Savanna, Illinois. This line runs between Chicago and St. Paul, MN. BNSF crews are working diligently to restore service and estimate the line to be back in service mid-afternoon on Tuesday, July 27, 2010. Because over 100 trains are affected, customers may continue to experience delays throughout the week.

We will continue to provide you with additional information as it becomes available. If you have any questions, please contact BNSF Customer Support at 1-888-428-2673, option 4, option 3.

If you have any questions, please send an email to