BNSF 2008 Intermodal Memorial Day Operating Plan
This year, the Memorial Day holiday will be observed on Monday, May 26.
BNSF will continue to operate Intermodal trains over the Memorial Day holiday. However, due to lighter volumes of traffic and possible train consolidations, shipments originating on Saturday, May 24, through noon on Tuesday, May 27, may experience extended destination availabilities of up to 24 hours.
Please contact your BNSF Intermodal Marketing or Customer Support Representative if you anticipate critical service requirements over the holiday.
Delays may occur on interline traffic if connecting carriers have reduced operations for the holiday.
INTERMODAL FACILITY OPERATIONS
Please see the attached matrix for all hub hours during the holiday period.
CUSTOMER SUPPORT AND SHIPMENT TRACING
For interactive tracing 365 days per year, please call 1-888-428-2673, option 1, or try BNSF’s Web Tracing at www.bnsf.com in the “Equipment Tracing” section.
Customer Support will provide normal weekend coverage. We will have a limited staff available to take calls on Monday, May 26. For assistance, please call 1-888-428-2673.
Shipping instructions must be submitted via EDI or by using the BNSF Shipping Instructions web tool at www.bnsf.com. Faxed shipping instructions are not accepted. A limited staff at the BNSF Revenue and Pre-Rate Waybilling Center will be available on Monday, May 26, for assistance with customer shipping instructions. Please call 1-888-428-2673, option 3, 2, 3, for assistance.
The Storage Department will maintain limited staffing for 24 hours on Monday, May 26, and will be staffed as usual on the weekend.
Memorial Day is a U.S. holiday as outlined in the BNSF Intermodal Rules and Policies Guide and the BNSF Equipment Interchange Agreement. Below are storage rules applicable to holidays.
Storage free time is the amount of time allowed for a vehicle to be left at a BNSF facility once notification has been given that the vehicle is available for pickup or delivery. If the Memorial Day holiday falls during the vehicle free time, the holiday will not be included in the calculation of storage charges. If notification is made on Memorial Day, the day of notification will roll to Tuesday, May 27.
Please arrange for pickup of loads at the ramps as soon as possible after the holiday to avoid congestion and additional charges. If you have questions regarding storage, call our toll-free number, 1-888-428-2673.