Back Customer Notifications Home

Customer Notifications inform BNSF customers of the latest news covering BNSF services, tools, prices and facilities.
To: BNSF Automotive Customers

BNSF Automotive 2011 Christmas and New Year’s Operating Plan

This year the Christmas and New Year’s holidays fall on Saturday, December 24; Sunday, December 25; Saturday, December 31; and Sunday, January 1.

BNSF will continue to operate automotive trains over the upcoming holidays. However, due to lighter volumes of traffic and possible train consolidations, shipments originating or arriving destination from Thursday, December 22, through Wednesday, January 4, may be available for pickup as much as 72 hours later than normal.

Delays may occur on interline traffic if connecting carriers have reduced operations for the holiday.

On Christmas Day and New Year’s Day, there will be no loading or unloading of railcars. Gate activities will vary by facility. Please see the attached matrix for all facility hours during the holiday period.

SA 12-12-11 Christmas-New Year Auto Hub Hours.pdf

Please contact your BNSF automotive marketing or customer support representative if you anticipate critical service requirements over the holidays.

For interactive tracing 365 days a year, please use BNSF’s Web Tracing tool at by logging in with your user name and password, then selecting Track Your Shipment. For service issues, please call 888-428-2673 and select option 4, then option 3.

Customer Support will maintain a limited staff on Christmas Eve and New Year’s Eve until 6 p.m. Normal coverage will resume at 6 a.m. on the Monday following each holiday.

Shipping instructions must be submitted via EDI or by using the BNSF Shipping Instructions Web tool at Faxed shipping instructions are not accepted. Assistance with shipping instructions at BNSF Waybill Solutions is available 24 hours a day, 365 days a year. Please call 888-428-2673 and select option 3, option 2 and option 3 for assistance.

If you have any questions, please send an email to