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To: BNSF Automotive Customers
11/03/2016

BNSF Automotive 2016 Thanksgiving Operating Plan

TRAIN SERVICE
This year, BNSF will observe the Thanksgiving holiday on Thursday, November 24 and Friday, November 25. BNSF will operate automotive trains over the Thanksgiving holiday and our automotive facilities will remain fully-staffed and open for haulaway 24/7. However, due to lighter traffic volumes and possible train consolidations, shipments from Wednesday, November 23 through Monday, November 28 may experience delays of up to 48 hours.

INTERLINE TRAFFIC
Reduced operations are not expected. BNSF will accept and deliver all regularly scheduled interchanges. Delays may occur on interline traffic if connecting carriers have reduced operations for the holiday.

AUTOMOTIVE FACILITY OPERATIONS
All automotive facilities will observe normal working hours on the days preceding and following Thursday, November 24. Loading and unloading on Thanksgiving Day will be performed as required.

CUSTOMER SUPPORT
For interactive tracking 365 days a year, please use BNSF’s Tracking tool by logging in with your user name and password and selecting Track Your Shipment. For service issues, please call 888-428-2673 and select option 4, then option 3.

A limited staff will be available on Thanksgiving Day and Friday, November 25. Customer Support will resume standard weekend coverage Saturday, November 26.

Your business is important to us. Thank you again for choosing BNSF Railway as your transportation provider.


If you have any questions, please send an email to Customer.Notifications@bnsf.com