Back Customer Notifications Home

Customer Notifications inform BNSF customers of the latest news covering BNSF services, tools, prices and facilities.
To: All BNSF Automotive Customers

BNSF Automotive Service Advisory: Monday Update

As of noon, Monday, June 23, 2008, BNSF is pleased to announce that the second mainline track through Fort Madison, IA, was opened yesterday. We are now operating both mainline tracks across our Transcon through Fort Madison, which has doubled the throughput of trains in this area over the last 48 hours, versus last week.

We appreciate your patience and support as our operating team has worked diligently over the past eight days to keep BNSF open and fluid. BNSF crews have elevated various sections of track between Lomax, IL, and West Fort Madison, IA, upwards of 24 inches and laid 300 ties across the affected Transcon route.

Click here to view new photos of the affected areas.

Flood photos 06.23.08.pdf

While the BNSF network is on the road to recovery, ongoing equipment and locomotive imbalances and high inventories will continue to cause delays across the entire BNSF network, varying by region. Customers should expect delays of at least 24 to 48 hours, depending on the lane.

Click here to view a map of the currently affected areas on the BNSF network.

Service Interruptions.pdf

The Chicago/Denver route (to and from) continues to be out of service. The Ottumwa, IA, subdivision is expected to continue to be out of service through this week due to the severity of damage caused by flooding. We continue to route freight via our southern route, with expected delays of at least 48 hours. In addition, traffic moving between Omaha, NE, and eastern locations (to and from) will experience delays of at least 48 hours.

Click here to view a map of the Chicago/Denver re-route.

Denver Chicago Reroute.pdf

We are still experiencing flooding at various locations on the Mississippi River between Burlington, IA, and Memphis, TN. This flooding impacts the markets of Memphis, TN, Birmingham, AL, St. Louis, MO, and Atlanta, GA, with delays of at least 24 to 48 hours.

Thank you for your patience and your continuing support of BNSF. We will continue to provide you with additional information as it becomes available.

Please feel free to contact BNSF Customer Support if you need more specific impact details by lane or freight. We can be contacted at 1-888-428-2673 option 4, option 3.

If you have any questions, please send an email to