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To: BNSF Automotive Customers
11/09/2011

BNSF Automotive 2011 Thanksgiving Operating Plan

HOLIDAY OBSERVANCE
This year the Thanksgiving holiday will be observed on Thursday, November 24 and Friday, November 25.

TRAIN SERVICE
BNSF will continue to operate automotive trains over the Thanksgiving holiday. However, due to lighter volumes of traffic and possible train consolidations, shipments originating or arriving destination on Tuesday, November 22 through Sunday, November 27 may experience extended destination availabilities of up to 48 hours.

INTERLINE TRAFFIC
Delays may occur on interline traffic if connecting carriers have reduced operations for the holiday.

AUTOMOTIVE FACILITY OPERATIONS
On Thanksgiving Day, facilities will be closed unless business warrants staying open. Please contact your BNSF automotive marketing or customer support representative if you anticipate critical service requirements over the Thanksgiving holiday.

CUSTOMER SUPPORT
For interactive tracing 365 days a year, please use BNSF’s Web Tracing tool at www.bnsf.com by logging in with your user name and password, then selecting Track Your Shipment. For service issues, please call 888-428-2673 and select option 4, then option 3.

Customer Support will provide normal weekend coverage and maintain a limited staff on Thanksgiving Day and Friday, November 25.

SHIPPING INSTRUCTIONS
Shipping instructions must be submitted via EDI or by using the BNSF Shipping Instructions Web tool at www.bnsf.com. Faxed shipping instructions are not accepted. Assistance with shipping instructions at BNSF Waybill Solutions is available 24 hours a day, 365 days a year. Please call 888-428-2673 and select option 3, option 2 and option 3 for assistance.


If you have any questions, please send an email to Customer.Notifications@bnsf.com