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To: BNSF Automotive Customers
05/13/2011

BNSF Automotive 2011 Memorial Day Operating Plan

HOLIDAY OBSERVANCE
This year, the Memorial Day holiday falls on Monday, May 30.

TRAIN SERVICE
BNSF will continue to operate trains over the holiday; however, due to lower volumes associated with the holiday weekend, customers may experience delays of up to 24 hours on shipments originating or arriving destination Sunday, May 29, through Tuesday, May 31.

INTERLINE TRAFFIC
Delays may occur on interline traffic if connecting carriers have reduced operations for the holiday.

AUTOMOTIVE FACILITY OPERATIONS
All automotive facilities will be open during the holiday.

CUSTOMER SUPPORT
For interactive tracing, 365 days per year, please use BNSF’s Web Tracing at www.bnsf.com by logging in with your username and password, then selecting the “Unit Trace” section. For service issues, please call 1-888-428-2673, options 4, 3.

Customer Support will provide normal weekend coverage and will maintain a limited staff on Monday, May 30.

SHIPPING INSTRUCTIONS
Shipping instructions must be submitted via EDI or by using the BNSF Shipping Instructions web tool at www.bnsf.com. Faxed shipping instructions are NOT accepted. Assistance with shipping instructions at the BNSF Revenue and Pre-Rate Waybilling Center is available 24 hours per day, 365 days per year. Please call 1-888-428-2673, options 3, 2, 3, for assistance.


If you have any questions, please send an email to Customer.Notifications@bnsf.com