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To: BNSF Intermodal Customers and BNSF Equipment Interchange Contract Holders

BNSF Intermodal 2015 Thanksgiving Operating Plan

This year, BNSF will observe the Thanksgiving holiday on Thursday, November 26, and Friday, November 27.

The number of trains operating on BNSF track is typically lower over the Thanksgiving holiday due to reduced freight volume. BNSF's Intermodal 2015 operating plan for the Thanksgiving holiday will adjust operations to account for this potential reduction in traffic while remaining focused on meeting customers’ expectations.

Due to lighter volumes and possible train consolidations, we anticipate that outbound and inbound shipments from Thursday, November 26, through noon on Tuesday, December 1, may experience extended destination availabilities of approximately 24 to 48 hours.

Delays may occur on interline traffic if connecting carriers have reduced operations for the holiday.

Please see the attached matrix for all hub hours during the holiday period.

SA 11-10-15_Thanksgiving Holiday - Intermodal Hub Hours.pdfSA 11-10-15_Thanksgiving Holiday - Intermodal Hub Hours.pdf

For interactive tracing 365 days a year, please use BNSF’s Web Tracing tool by logging in with your user name and password and selecting Track Your Shipment. For service issues, please call 888-428-2673 and select option 4, then option 3.

A limited staff will be available on Thanksgiving Day and Friday, November 27. Customer Support will resume standard weekend coverage Saturday, November 28.

Shipping instructions must be submitted via EDI or by using the BNSF Shipping Instructions Web tool. Faxed shipping instructions are not accepted. Assistance with shipping instructions at BNSF Waybill Solutions is available 24 hours a day, 365 days a year. Please call 888-428-2673 and select option 3, option 2 and option 3 for assistance.

Thanksgiving Day and Friday, November 27, are U.S. holidays as outlined in the BNSF Intermodal Rules and Policies Guide. Below are storage rules applicable to holidays.

Storage free time is the amount of time equipment can remain at a BNSF facility without incurring storage charges. Unless otherwise stated, storage free time begins at 12:01 a.m. the day following notification. For notification occurring on a holiday, the notification day is considered the next day. If a holiday falls during free time, the holiday is not included in the calculation of the free time. If notification is made on Thanksgiving Day or on Friday, November 27, the day of notification will roll to Saturday, November 28.

BNSF strongly encourages equipment pickup at facilities throughout the holiday period. Continual operations and pickups will alleviate congestion and avoid additional charges. If you have questions regarding storage, call 888-428-2673 and select option 3, option 3 and option 2.

Your business is important to us. Thank you again for choosing BNSF Railway as your transportation provider.

If you have any questions, please send an email to