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To: BNSF Direct Customers
05/21/2009

BNSF Direct 2009 Memorial Day Operating Plan

HOLIDAY OBSERVANCE
This year, the Memorial Day holiday falls on Monday, May 25.

INTERLINE TRAFFIC
Delays may occur on interline traffic if connecting carriers have reduced operations for the holiday.

INTERMODAL FACILITY OPERATIONS
Please see the attached matrix for all hub hours during the holiday period.
SA 05-19_Memorial Day Holiday - Intermodal Hub Hours.pdf

CUSTOMER SUPPORT AND SHIPMENT TRACING
For interactive tracing 365 days per year, please use BNSF's Web Tracing at www.bnsf.com by logging in with your user name and password, then selecting the “Equipment Tracing” section. For service issues, please call 1-888-428-2673, option 4, then option 3.

Customer Support will provide normal weekend coverage. A limited staff will be available on Monday, May 25.

STORAGE
The Storage Department will maintain limited staffing for 24 hours on Monday, May 25, and will be staffed as usual on the weekend.

Memorial Day is a U.S. holiday as outlined in the BNSF Intermodal Rules and Policies Guide and the BNSF Equipment Interchange Agreement. Below are storage rules applicable to holidays.

Storage free time is the amount of time allowed for a unit to be left at a BNSF facility once notification has been given that the unit is available for pickup or delivery. If the Memorial Day holiday falls during the unit free time, the holiday will not be included in the calculation of storage charges. If notification is made on Memorial Day, the day of notification will roll to Tuesday, May 26.

BNSF strongly encourages equipment pickup at facilities throughout the holiday period. Continual operations and pickups will alleviate congestion and avoid additional charges. If you have questions regarding storage, call our toll-free number, 1-888-428-2673, option 3, 3, 2.


If you have any questions, please send an email to Customer.Notifications@bnsf.com