BNSF Intermodal 2007 Christmas and New Year’s Holiday Operating Plan
This year the Christmas and New Year’s holidays fall on Monday, December 24, Tuesday, December 25, Monday, December 31, 2007, and Tuesday, January 1, 2008.
BNSF will continue to operate Intermodal trains over the Christmas and New Year’s holidays. However, due to lighter volumes of traffic and possible train consolidations, shipments originating on Monday, December 24, through noon on Wednesday, January 2, may experience extended destination availabilities of between 24 to 48 hours.
Please contact your BNSF Intermodal Marketing or Customer Support Representative if you anticipate critical service requirements over the holiday.
Delays may occur on interline traffic if connecting carriers have reduced operations for the holiday.
INTERMODAL FACILITY OPERATIONS
Please see the attached matrix for all hub hours during the holiday period.
For interactive tracing 365 days per year, please call 1-888-428-2673, option 1, or try BNSF’s Web Tracing at www.bnsf.com in the “Equipment Tracing” section.
A limited Customer Support staff will be available to take calls on Christmas Eve, Christmas Day, New Year’s Eve, and New Year’s Day. Normal coverage will resume on the Wednesday following each holiday.
INTERMODAL EQUIPMENT ORDERING (IEO) SYSTEM
Reservations for rail-controlled equipment may be placed online seven days per week by going to www.bnsf.com and registering for the intermodal equipment ordering system. If you have questions regarding equipment orders or the reservation process, please call 1-888-428-2673. IEO Support will be available until 6:00 p.m. on Christmas Eve and New Year’s Eve, with normal coverage resuming on the Wednesday following each holiday.
Shipping instructions must be submitted via EDI or by using the BNSF Shipping Instructions web tool at www.bnsf.com. Faxed shipping instructions are not accepted. A limited staff at the BNSF Revenue and Pre-Rate Waybilling Center will be available during the holidays for assistance with customer shipping instructions. Please call 1-888-428-2673, option 3, 2, 3, for assistance.
STORAGE AND DETENTION
The Storage and Detention Department will maintain limited staffing for 24 hours on Christmas Eve, Christmas Day, New Year’s Eve and New Year’s Day.
Christmas and New Year’s are U.S. holidays as outlined in the BNSF Intermodal Rules and Policies Guide and the BNSF Equipment Interchange Agreement. Below are storage and detention rules applicable to holidays.
Storage free time is the amount of time allowed for a vehicle to be left at a BNSF facility once notification has been given that the vehicle is available for pickup or delivery. If the Christmas and New Year’s holidays fall during the vehicle free time, the holidays will not be included in the calculation of storage charges. If notification is made on either Christmas Eve or Christmas Day, the day of notification will roll to Wednesday, December 26. If notification is made on either New Year’s Eve or New Year’s Day, the day of notification will roll to Wednesday, January 2.
Detention free time is the amount of time allowed for a vehicle to remain at origin or destination for loading or unloading. The Christmas and New Year’s holidays are not considered to be free days once the vehicle has been removed from a BNSF facility.
NACS charges will be handled as outlined in the “Equipment Charges” section of the NACS Equipment Rules.
Please arrange for pickup of loads at the ramps as soon as possible to avoid congestion and additional charges. If you have questions regarding storage, call our toll-free number, 1-888-428-2673.