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To: BNSF Intermodal Customers

Midwest Rail Operations Update

Improving weather conditions across the network and ongoing BNSF actions are enabling progress toward improved rail and hub operations.

Better weather which is projected for the remainder of the week will minimize the impact of recent snow accumulation (nearly 6-inches in the Chicago area).

Chicago Area Hub Status

  • Corwith and Willow Springs: All elements of inventory have returned to manageable levels, and operations are current. Both facilities continue to support the processing of backlogged traffic at Cicero.
  • Cicero and LPC: Outbound load and main yard inventory levels have returned to manageable levels. For eastbound inventory pending de-ramp, while the backlog has improved, it remains elevated at each location. This backlog is due to trains formerly staged for processing that have recently arrived to their destinations. Corwith and Willow Springs continue to be used to process Cicero's elevated eastbound inventory.
24-hour Command Center Focal Points:
  • Redistributing traffic between BNSF intermodal facilities and across connecting carrier facilities.
  • Coordinating with our connecting eastern carriers to use alternate gateways instead of normal Chicago interchange and processing points.
  • Maintaining elevated levels of personnel in supervisory, hub/terminal, operations, and engineering.
  • Supplementing inventory management capabilities by adding off-site lot capacity.
  • Identifying levers for all types of rail business coordination (including but not limited to intermodal), including train blocking, right-sizing interchanges for maximum throughput, diverting traffic to alternate gateways, adjusting frequency of deliveries to match capabilities, etc.
We recognize the impact that current conditions are having on our customers and we remain committed to restoring service levels.

We will continue to provide weekly updates until normal operations are fully restored. If you have questions, please call BNSF Customer Support at 1-888-428-2673 (select option 4, then option 3).

If you have any questions, please send an email to