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To: All Impacted Customers

Extreme Cold and Winter Weather in the North Region

BNSF service is being impacted by extreme cold and winter weather conditions across the Northern Region, which includes Illinois, Minnesota, Montana, North Dakota, Washington and Kansas. The extreme cold is resulting in slow operating conditions.

Customers may experience delays over the next 24-72 hours.

If you need additional information, please contact BNSF Customer Support at 888-428-2673 option 4, option 3.

If you have any questions, please send an email to