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To: All BNSF Customers

Service Recovery on Kootenai River Subdivision in Idaho

UPDATE: Track Outages in Arkansas and Missouri

As we reported to impacted customers, BNSF experienced a derailment Monday morning involving a train carrying agricultural products on our Kootenai River Subdivision near Cocololla, Idaho, approximately 27 miles east of Hauser. No injuries were reported and the cause remains under investigation.

Multiple cars were involved and all have been cleared from the scene. Service on one main track was restored this morning, however, some restrictions are in place as crews continue to make track and signal repairs. The other main track is estimated to re-open tonight. Customers may experience significant delays until service is fully restored through this location.

We are also continuing to address service challenges and delays across portions of Arkansas and Missouri due to flooding. As we notified customers, heavy rain this past weekend caused track washouts in multiple locations, which resulted in track outages involving several BNSF subdivisions.

While we have restored service on the Fort Scott, Cherokee, Hannibal and Peoria Subdivisions during the past 36 hours, the following BNSF subdivisions remain out of service: Thayer North Subdivision, between Springfield and Thayer, Mo., Thayer South Subdivision, between Thayer and Memphis, Tenn., Cuba Subdivision, between Springfield and St. Louis, Mo., and River Subdivision, between Crystal City and Cape Girardeau, Mo.

While we expect service to be restored on the Thayer North Subdivision tonight, there are currently no estimates available as to when train flows could resume on the other subdivisions. Flash flood warnings remain in effect across the region, and more rain is in the forecast for Wednesday night into Thursday. Water levels of most rivers in the region, including the Mississippi, are also not expected to crest until later this week.

Thayer South Subdvision - Near Missouri/Arkansas border (April 30, 2017)

BNSF crews are working nonstop to address damaged track and complete all necessary repairs to restore service when safely permitted. Our operations teams are re-routing some trains to minimize this disruption as much as possible.

If you have questions regarding your shipment(s), please contact BNSF Customer Support at 1-888-428-2673 (select option 4, then option 3).

We will continue to provide customers with further updates.

If you have any questions, please send an email to