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To: BNSF Intermodal Customers and BNSF Equipment Interchange Contract Holders
05/16/2016

BNSF Intermodal 2016 Memorial Day Operating Plan

HOLIDAY OBSERVANCE
This year, the Memorial Day holiday falls on Monday, May 30.

TRAIN SERVICE
BNSF will continue to operate Intermodal trains over the Memorial Day holiday. However, due to lighter volumes of traffic and possible train consolidations, we anticipate that outbound and inbound shipments from Saturday, May 28 through noon on Tuesday, May 31 may experience delays of up to 24 hours.

INTERLINE TRAFFIC
Delays may occur on interline traffic if connecting carriers have reduced operations for the holiday.

INTERMODAL FACILITY OPERATIONS
Please see the attached matrix for all hub hours during the holiday period.

SA_IMDL Holiday Hours 2016-05-16.pdfSA_IMDL Holiday Hours 2016-05-16.pdf

CUSTOMER SUPPORT
For interactive tracing 365 days a year, please use BNSF’s Web Tracing tool by logging in with your user name and password and selecting Track Your Shipment. For service issues, please call 888-428-2673 and select option 4, then option 3.

Customer Support will provide normal weekend coverage and will maintain a limited staff on Monday, May 30.

SHIPPING INSTRUCTIONS
Shipping instructions must be submitted via EDI or by using the BNSF Shipping Instructions Web tool. Faxed shipping instructions are not accepted. Assistance with shipping instructions at BNSF Waybill Solutions is available 24 hours a day, 365 days a year. Please call 888-428-2673 and select option 3, option 2 and option 3 for assistance.

STORAGE
Memorial Day is a U.S. holiday as outlined in the BNSF Intermodal Rules and Policies Guide. Below are storage rules applicable to holidays.

Storage free time is the amount of time equipment can remain at a BNSF facility without incurring storage charges. Unless otherwise stated, storage free time begins at 12:01 a.m. the day following notification. For notification occurring on a holiday, the notification day is considered the next day. If a holiday falls during free time, the holiday is not included in the calculation of the free time. If notification is made on Memorial Day, the day of notification will roll to Tuesday, May 31.

BNSF strongly encourages equipment pickup at facilities throughout the holiday period. Continual operations and pickups will alleviate congestion and avoid additional charges. If you have questions regarding storage, call 888-428-2673 and select option 3, option 3 and option 2.

Your business is important to us. Thank you again for choosing BNSF Railway as your transportation provider.


If you have any questions, please send an email to Customer.Notifications@bnsf.com