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To: BNSF Intermodal Customers and BNSF Equipment Interchange Contract Holders

BNSF Intermodal 2008 Christmas and New Year’s Holiday Operating Plan

This year, the Christmas and New Year’s holidays fall on Wednesday, December 24, Thursday, December 25, Wednesday, December 31, 2008, and Thursday, January 1, 2009.

BNSF will continue to operate Intermodal trains over the Christmas and New Year’s holidays. However, due to lighter volumes of traffic and possible train consolidations, and increased hub and terminal inventory levels, shipments originating on Wednesday, December 24, through noon on Friday, January 2, may experience extended destination availabilities of between 24 to 48 hours. Container traffic into Southern California facilities may experience extended availabilities of up to 72 hours.

Please contact your BNSF Intermodal Marketing or Customer Support Representative if you anticipate critical service requirements over the holidays.

Delays may occur on interline traffic if connecting carriers have reduced operations for the holidays.

Please see the attached matrix for all hub hours during the holiday period.

SA 12-11-08 Christmas-New Year's IMDL Hub Hours.pdf

For interactive tracing 365 days per year, please use BNSF’s Web Tracing at by logging in with your user name and password, then selecting the “Equipment Tracing” section. For service issues, please call 1-888-428-2673, option 4, then option 3.

Customer Support will maintain a limited staff on Christmas Eve and News Year’s Eve until 6:00 p.m. Normal coverage will resume at 6:00 a.m. on the Friday following each holiday.

Shipping instructions must be submitted via EDI or by using the BNSF Shipping Instructions web tool at Faxed shipping instructions are not accepted. A limited staff at the BNSF Revenue and Pre-Rate Waybilling Center will be available during the holidays for assistance with customer shipping instructions. Please call 1-888-428-2673, option 3, 2, 3, for assistance.

The Storage Department will maintain limited staffing for 24 hours on Christmas Eve, Christmas Day, New Year’s Eve and New Year’s Day.

Christmas Eve, Christmas Day, New Year’s Eve, and New Year’s Day are U.S. holidays as outlined in the BNSF Intermodal Rules and Policies Guide and the BNSF Equipment Interchange Agreement. Below are storage rules applicable to holidays.

Storage free time is the amount of time allowed for a vehicle to be left at a BNSF facility once notification has been given that the vehicle is available for pickup or delivery. If the holidays fall during the vehicle free time, the holidays will not be included in the calculation of storage charges. If notification is made on either Christmas Eve or Christmas Day, the day of notification will roll to Friday, December 26. If notification is made on either New Year’s Eve or New Year’s Day, the day of notification will roll to Friday, January 2.

BNSF strongly encourages equipment pickup at facilities throughout the holiday period. Continual operations and pickups will alleviate congestion and avoid additional charges. If you have questions regarding storage, call our toll-free number, 1-888-428-2673, option 3, 3, 2.

If you have any questions, please send an email to