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Customer Notifications inform BNSF customers of the latest news covering BNSF services, tools, prices and facilities.
 
To: BNSF Intermodal Customers
11/02/2017

BNSF Intermodal 2017 Thanksgiving Operating Plan

TRAIN SERVICE
This year, BNSF will observe the Thanksgiving holiday on Thursday, November 23 and Friday, November 24. BNSF will continue to operate Intermodal trains over the Thanksgiving holiday and a majority of our Intermodal facilities will maintain regular hours of operation. Connecting carriers who have reduced operations for the holiday may cause delays on interline traffic. Due to lighter volumes of traffic and possible train consolidations, shipments from Tuesday, November 21 through Monday, November 27 may experience delays of up to 48 hours.

INTERMODAL FACILITY OPERATIONS
Please see the attached matrix for all hub hours during the holiday period.

SA 11-02-17 Thanksgiving IML Hub Hours.pdfSA 11-02-17 Thanksgiving IML Hub Hours.pdf

CUSTOMER SUPPORT
For interactive tracking 365 days a year, please use BNSF’s Tracking tool by logging in with your user name and password and selecting Track Your Shipment. For service issues, please call 888-428-2673 and select option 4, then option 3.

A limited staff will be available on Thanksgiving Day and Friday, November 24. Customer Support will resume standard weekend coverage on Saturday, November 25.

Your business is important to us. Thank you again for choosing BNSF Railway as your transportation provider.


If you have any questions, please send an email to Customer.Notifications@bnsf.com