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To: BNSF Automotive Customers
11/14/2019

BNSF Automotive: 2019 Thanksgiving Operating Plan

TRAIN SERVICE
BNSF’s Automotive 2019 Thanksgiving operating plan will remain focused on meeting customers’ expectations while matching operations to any reductions in traffic volumes. This year, BNSF will observe the Thanksgiving holiday on
Thursday, November 28 and Friday, November 29.

BNSF will operate automotive trains over the Thanksgiving holiday and our automotive facilities will remain fully-staffed and open for haulaway 24/7. Connecting carriers who have reduced operations for the holiday may cause delays on interline traffic. Due to lighter traffic volumes and possible train consolidations, we anticipate that
shipments from Wednesday, November 27 through Monday, December 2 may experience delays of up to 48 hours.

CUSTOMER SUPPORT
For interactive tracking 365 days a year, please use
BNSF’s Tracking tool by logging in with your user name and password and selecting Track Your Shipment. For service issues, please call 888-428-2673.

Customer Support will maintain a limited staff on Thanksgiving Day and Friday, November 29. Standard coverage will resume on Saturday, November 30.

Your business is important to us. Thank you again for choosing BNSF Railway as your transportation provider.


If you have any questions, please send an email to Customer.Notifications@bnsf.com